China Animation Museum Professional Technical Service Procurement Project

  Procurement Requirements

I. Project Overview

1. Venue Introduction. The China Animation Museum (hereinafter referred to as "Animation Museum") is the first national-level animation-themed museum in China, approved by the State Administration of Radio, Film, and Television and the China Animation Society. It integrates various functions such as exhibition, collection, education, experience, and academic research. It aims to be the largest, most comprehensive, and most authoritative modern animation museum in China, a domestic first and internationally leading museum.

2. Geographic Location. The Animation Museum is located at No. 375 Baimahu Road, Changhe Street, Binjiang District, Hangzhou, on an island east of the Baimahu Ecological Creative City Animation Square. The planned land area is 2.77 hectares, and the main building area is approximately 30,167 square meters.

II. Service Content

1. Interpretation Services

(1) Responsible for interpretation services in all exhibition areas of the museum.

(2) Participate in the writing, revision, and arrangement of interpretation scripts.

(3) Assist the competent department in carrying out social science popularization and education activities.

(4) Other work related to interpretation services.

2. Venue Services

(1) Responsible for answering inquiries, providing consultation services, handling lost and found items, paging for lost persons, and other convenient services at various inquiry desks in all exhibition areas.

(3) Responsible for recording, organizing, and providing feedback on visitor reception information.

(2) Responsible for searching, borrowing, and organizing books in the animation library.

(3) Responsible for providing guidance on the operation and use of various multimedia and interactive exhibits, and for maintaining order in the exhibition areas.

(4) Responsible for patrolling and inspecting the cinema, controlling entrances and exits, guiding visitors, and maintaining order.

(5) Responsible for the daily simple operation and cleaning of equipment and facilities in the cinema, and assisting in the preparation of theater performances, film screenings, and conference services.

(6) Responsible for liaising with the maintenance suppliers of the cinema and exhibition facilities and equipment, promptly handling various hardware and software faults, and supervising the implementation of various maintenance plans.

(7) Assist the security management department in properly and reasonably handling various emergencies.

(8) Other work related to venue services.

3. Security Guard Duty Service

(1) In accordance with the relevant requirements of the museum's security guard management, provide daytime security supervision and inspection and nighttime security guard duty services, fulfill the responsibilities of a security guard, and carefully keep duty records.

(2) Other work related to security guard duty services.

III. General Requirements for Service Personnel

The China Animation Museum is the first national-level animation-themed museum in China. It collects, displays, and exhibits numerous scientific, interactive, and visually appealing animation technology exhibits. It also has supporting functional areas such as a derivative product sales area, cinema, library, cafe, and restaurant. The museum has strict requirements for professional, safe, and standardized operations. The aim is to provide professional, efficient, meticulous, and considerate visitor services.

(1) The Purchaser will conduct centralized management of the outsourced service management organization established by the winning supplier.

(2) The winning supplier shall establish relevant regulations on the management, recruitment, training, and assessment of professional technical service personnel according to the actual needs of the Animation Museum. These regulations must be reported to the Purchaser before implementation and must be approved by the Purchaser before implementation.

(3) The Purchaser has the right to directly participate in and approve decisions regarding the setting up of important positions, personnel recruitment, and management. If deemed necessary, the Purchaser may review the financial status and financial statements of the winning supplier.

(4) In handling special, urgent, and emergency accidents, the Purchaser has the right to directly command the professional technical service personnel.

(5) The professional technical service personnel provided by the winning supplier must be stationed at the museum.

(6) The winning supplier must ensure the uninterrupted, continuous, and professional nature of the service. Personnel types and quantities should be reasonably allocated and arranged to meet the Purchaser's needs.

(7) The winning supplier must conduct strict political reviews of the recruited personnel to ensure that the recruited personnel have no criminal record.

(8) Employees of the winning supplier must wear uniforms according to their job requirements, follow standardized conduct, pay attention to their appearance and public image, and there will be regulations on body shape and height for certain image-related positions.